Wrong size? Swap it.
Seven days to exchange anything that has not been worn. If we sent the wrong item, we fix it at our cost.
At a glance
What you can return
| Situation | You have | Who pays delivery |
|---|---|---|
| We sent the wrong item | 7 days | We do, both ways |
| It arrived damaged | 48 hours | We do, both ways |
| Wrong size, unworn | 7 days | You pay the return trip |
| Changed your mind, unworn | 7 days | You pay the return trip |
| Printed or custom team kit | Faults only | We do, if the fault is ours |
Fastest route
Message us with a photo and your order number before you send anything back. Most size swaps are sorted the same day, and it saves you a wasted trip.
Three steps
How to send it back
Message us first
Send a photo of the item and tell us what is wrong. We will confirm the swap before you travel or ship anything.
Bring it or send it
Drop it at the plaza, or send it by courier. Keep the tags on and the packaging if you still have it.
Swap or refund
We hand over the replacement, or refund by transfer within three working days of the item reaching us.
Condition we can accept
The item has to come back in the state it left the shop. That means:
- Unworn, unwashed, and free of marks or odour.
- Tags still attached where the item came with them.
- Boots returned with the box, and without scuffs on the soleplate. Studs that have touched a pitch cannot go back on the shelf.
- Socks, shin guards and base layers unopened, for hygiene reasons.
What we cannot take back
Anything printed with a name, number or crest is made for you and cannot be resold, so we only replace it when the fault is ours. If we misspell a name or print the wrong number, we redo it and cover the delivery.
The same applies to full team orders. Once printing has started we cannot unwind it, which is why we send a proof for you to check first.
Getting your money back
We refund to the card or account that paid. It takes up to three working days from the moment the item reaches us and passes a quick check.
Delivery charges come back to you only when the fault was ours. If you simply changed your mind, the original delivery fee stays with us and you cover the return trip.
Exchanges
Size swaps are the most common thing we handle, and they are the easiest. If the new size costs the same, there is nothing more to pay beyond getting the item to us. If it costs more, we send you the difference to settle before it goes out.
Stock moves quickly, so message us before you set off. We will hold the replacement in your name.
Faulty after a few weeks
Stitching that comes apart, a sole that separates, a print that lifts after a normal wash. Send us a photo and tell us when you bought it. Genuine manufacturing faults get replaced whatever the seven days says. Wear and tear from playing does not.
Buying in the shop
The same terms apply whether you bought from the plaza or ordered here. Bring the item and your order number and we will sort it at the counter.
Something not right?
Send us a photo.
Most problems are sorted in one message. Tell us what happened and we will take it from there.